Terms & Conditions

PRESSURE WASHING

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1. Please clear the work area
Please move patio furniture, cushions, decorations, toys, potted plants and other movable items away from the house before we arrive where possible. 

2. Close windows and doors
Please ensure all windows and doors are fully closed and let us know about any known leaks, damaged seals or areas where water may enter.

3. A clean, not a restoration
House washing can make a dramatic difference, but we cannot guarantee that every stain, mark or discolouration will be completely removed. Some staining may be permanent or require a separate treatment.

4. Drip marks can occur
Water can collect behind siding, soffits, trim and other areas and continue to drain after cleaning. This can occasionally leave drip marks or streaks. We do our best to rinse and clean these during the service, but some may appear after we leave.

5. Oxidation & existing streaking
Older or sun-exposed siding and painted surfaces may have oxidation, fading or existing streaking. Cleaning can sometimes make these pre-existing conditions more noticeable.

6. Loose paint & aged surfaces
Pressure or soft washing may expose loose paint, failing coatings, deteriorated caulking or other pre-existing wear. We use appropriate cleaning methods for the surface, but cannot be responsible for materials that are already loose, damaged or deteriorating.

7. Landscaping
We take reasonable precautions around grass, gardens and landscaping, including rinsing where appropriate. Please move particularly delicate or potted plants away from the immediate cleaning area where possible.

8. Water around the home
Exterior cleaning involves a significant amount of water. Please let us know beforehand about any known issues with exterior outlets, lighting, windows, doors, vents or other areas that may be sensitive to water.

9. Some stains need specialist treatment
Rust, oil, mineral deposits, paint, oxidation, heavy lichen and other stubborn marks may not be removed during a standard house wash unless specifically included in your estimate.

10. We’ll always do our best
Every home, surface and stain behaves a little differently. Our goal is a thorough, professional clean using methods appropriate for your property, while being upfront that exterior cleaning cannot always produce a completely perfect or uniform result.

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General Stella Service Terms

Weather & Arrival Times

Weather after your service
Unfortunately, we can’t control what Calgary throws at us! Rain, wind and storms after your service can sometimes leave dirt or water spots behind. These are not considered part of the original service and are not covered by complimentary touch-ups.

Arrival times
You’re always welcome to ask for an estimated arrival time. Unless you’re our first job of the day, exact times can be difficult to predict as every property and job is a little different.

We’ll send you a text when our team is on the way.

Estimates & Payments

Estimates
We do our very best to provide accurate estimates based on the information available to us. Occasionally, the actual scope of work may be different once we begin.

If we discover something that would significantly affect the price, we’ll contact you before proceeding wherever reasonably possible.

Payment
Full payment is due within 7 days of receiving your invoice unless otherwise agreed in writing.

Larger projects
A 50% deposit may be required for projects over $1,000, with the remaining balance due following completion.

Payment methods
We accept e-transfer, cheque and cash. Credit-card payments may also be available by arrangement and may include a processing fee.

All payments are in Canadian dollars.

Late payments
We’re a small business and genuinely appreciate prompt payment. Overdue accounts may be subject to applicable late-payment charges.

Cancellations & Rescheduling

Plans change. If you need to move your appointment, just let us know as soon as possible.

Cancellations made within 48 hours of the scheduled service may be subject to a cancellation fee.

Rescheduled appointments are subject to availability.

Photos

Our technicians may take photos of the work area for job documentation, training, quality assurance, safety or resolving questions about the service.

We may occasionally love a finished project enough to want to share it! Photos used for marketing or social media will only be used with appropriate permission.

If you would prefer that we don’t photograph your property for marketing purposes, just let us know.

Emails & Text Messages

We may contact you by email or text regarding your estimate, appointment, service reminders, invoices and other information directly related to your service.

From time to time, Stella also sends seasonal reminders, useful updates and promotions for Stella Windows and Stella Lights where we have permission or are otherwise permitted to do so.

You can unsubscribe from promotional communications at any time.