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Frequently Ask Questions

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You Have Questions, We Have Answers!

Do we need to be home in order for Stella Windows to perform our scheduled service?
-Interior work would require either access or someone to be present at the time of scheduled service. Otherwise, anything exterior requires no one to be home!

We have some furniture which may get in the way of the windows being cleaned; do we have to move stuff out of the way?
-To avoid any furniture or anything else from getting wet, damaged or otherwise, we highly suggest moving anything you're able to prior our arrival.


Will you show up on time?

-Once a booking has been made, we will provide a window of time you can expect our crew to show up. If anything changes, then you will be informed. 

Do you bring your own water source?
-No. We use the outdoor spigots. Please make sure these are turned on prior our arrival!


What happens if it rains?
-We will always perform a scheduled service unless the weather really stops us. We will keep you informed and reschedule if this were to ever happen. 


What happens if we're not 100% satisfied?
-All you have to do is let us know within 48hrs and we will be back and make sure your satisfied!


Are you covered with insurance?
-You bet. All of our staff are covered and so is your property! We have liability insurance and WCB. 


Do you use green products?
-We do our very best to use enviro-friendly and biodegradable products, so your property, family and pets are safe!  Sometimes we do use solutions with chemicals that are a little more potent but only if things absolutely require it. 

You cleaned my exterior windows, but now I notice the grime on the inside! What do we do now?
-Simple! Let us know you'd like to clean the interior windows within 7 days and save yourself 10%. Stella will always recommend booking bother Exterior and Interior windows at the same time for optimum results and value savings. 

We have mesh screens, do they really need cleaning? If so, why?

-Consider your screens to be your home's air filters- if they are dirty or dusty the air that comes into your home may not be so fresh and could bring unwanted contaminants inside. 

Can I schedule regular or seasonal maintenance?
-Absolutely you can and we strongly recommend doing so! Whether its monthly, bi-monthly, yearly or anything in between, we can create an arrangement that suits your maintenance needs.
 


Do you also clean eavestroughs?
-We sure do! That's right and we get up there and make sure your troughs are sparkling. We'll take photos of before and after too so you can see what's been done. 


Do you ever install gutter guards?
-Yes we do. However, first we will assess if they are the best option for your home- they can cause problems to your roof so knowing how full they get yearly and whether your gutters were installed correctly will help guide the best decision. 

How do we get started?

-Simple, you can click here to head to our "Bookings & Enquiries" page.
 

How can we pay?
-Right now, Stella accepts e-transfer, personal cheque, credit card by request and cash.

 

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